My banks Online Banking Account is screwing up?

no body asked:


About a month ago i got a nasty virus that messed my computer up to where i had to wipe it out clean.
The next day after i fixed it I tried logging into my Online banking account( i didnt log into it when i had the virus. I entered the pass word wrong twice and i got sent to a page saying i needed to call the bank. I tried to reset my password also and it said my email wasnt listed in the system. Turns out my account was removed like it was never there. I know a virus cant do that to a banking account.
I resigned up for it and got a new name and everything.

Today i tried to login again and got the password wrong some how( i know i got it right). Now it’s sayign the same darn thing.

Is it possible the bank is having trouble with it’s system and not know it?
My husband has had this account for over 6 years and online banking for almost 2 yrs. They updated to a new security system with in the year, I personaly **** it. I need this online account.
closing out the account wont be possible, Im no where near a place to have the new banking information given so my husbnads pay will be alloted into our account, plus we have so many other allotments being taken out that I can not change any information on. Suks a bit for me. My husband is in iraq and i moved back to our home state until he returns.