Broken Customer Journey – HSBC Internet Banking
Saturday, June 12th, 2010
at
1:26 pm
HawdaleAssociates asked:
My sign up to the HSBC Internet Business Banking service was fraught with difficulties that made a poor customer experience. This journey provided bad usability, a real lack of consistency and no coordinated communication.
Tagged with: Business Banking • Internet Business • Journey
Filed under: Online Banking
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